FAQs
Categories
Subscriptions
Do you offer coffee subscriptions?
Yes! Choose your coffee, how often you want it delivered and we’ll send fresh coffee straight to your door. See our Subscriptions page for more details.
Can I choose which coffee I get?
Our subscriptions are flexible, so you can choose your coffee or let us pick something seasonal for you via the Rotating Filter and Rotating Espresso option.
When do you send out my coffee?
We dispatch your coffee within 2 days of your subscription renewal. We personally deliver, where possible or ship via Australia Post. Please note, shipping times can be 2-5 days (sometimes longer for remote locations).
Can I change the date of my renewal?
Yes, you can make any changes to your subscription, including rescheduling your renewal date via the Account page:
1) Click on the Account icon at the top right of the website.
2) Click subscriptions > Reschedule on the active subscription you wish to edit.
3) A popup calendar will appear where you can select the new date you'd prefer. You can also check the box to reschedule all future orders. Click update.
Can I skip a delivery?
Yes, you can make any changes to your subscription, including skipping deliveries via the account page:
1) Click on the Account icon at the top right of the website.
2) Click subscriptions > Skip Order, on the active subscription you wish to edit.
You can also skip specific order in the future. To do this, select the Upcoming Orders tab and scroll to the order you wish to skip. Click Skip Order.
Can I change my subscription frequency?
Yes, you can make any changes to your subscription, including changing the frequency via the account page:
1) Click on the Account icon at the top right of the page.
2) Click subscription > Edit Frequency where a popup will appear for you to change the frequency on the order you wish to edit.
3) Click Update
How do I pause my subscription?
To pause your subscription:
1) Click on the Account icon at the top right of the website.
2) Click subscriptions and scroll to the bottom of the page.
3) Click Pause Subscription > Confirm
How do I cancel my subscription?
To cancel your subscription:
1) Click on the Account icon at the top right of the website.
2) Click subscriptions and scroll to the bottom of the page.
3) Click Cancel Subscription > Confirm
Shipping
How long will it take to get my order?
Orders are usually shipped within 24–48 hours. For all local and metro deliveries, expect 2-5 business days and a little longer for more remote locations. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
For local deliveries, we personally deliver, otherwise we prefer to use Australia Post and Aramex for anywhere requiring a courier.
Do you ship overseas?
Yes, we can ship overseas, please email info@twinpeaks.net.au so we can discuss needs and quote for shipping as this will depend on the carrier used.
Returns
Can I return my order?
We always aim for make sure our customers love their purchase, but if you do need to return an order, we’re happy to help. Just email us directly at info@twinpeaks.net.au
General
How do you choose the coffees you sell?
We work with trusted importers who have long-standing ethical relationships with producing partners around the world.
Can I get my coffee pre-ground?
No, at this stage we do not offer pre-ground coffee. We offer only whole bean coffee . This is to ensure we preserve maximum freshness, aroma and flavour, as once ground, coffee deteriorates and loses quality rapidly.
How long will my coffee stay fresh?
Being nitrogen flushed for shelf stability our coffee is best within 4–6 weeks of roast, though still great well after. Store in a cool, airtight container.