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FAQs

Subscriptions

Do you offer coffee subscriptions?

Yes! Choose your coffee, how often you want it delivered and we’ll send fresh coffee straight to your door. See our Subscriptions page for more details.

Can I choose which coffee I get?

Our subscriptions are flexible, so you can choose your coffee or let us pick something seasonal for you via the Rotating Filter and Rotating Espresso option.

When do you send out my coffee?

We dispatch your coffee within 24 hours of your subscription renewal. I primarily deliver personally (for locals) or by Australia Post. Please note, shipping times can be 2-5 days (sometimes longer for remote) via Australia Post.

Can I change the date of my renewal?

Yes, you can make any changes to your subscription, including the renewal date via the Account page:

1) Click on the Account icon at the top right of the page.

2) Click subscription > My Subscriptions > View Details, on the active subscription you wish to edit.

3) On this page you'll see Next Order with the date of your renewal. Click the, Edit Order drop down menu.

4) Select Change Order Schedule to select the date you want o to change your renewal date for all future orders.

Can I skip a delivery?

Yes, you can make any changes to your subscription, including skipping deliveries via the account page:

1) Click on the Account icon at the top right of the page.

2) Click subscription > My Subscriptions > View Details, on the active subscription you wish to edit.

3) On this page you'll see Next Order with the date of your renewal. Click the, Edit Order drop down menu.

4) Select Skip Order. You can only skip one order at a time.

Can I change my subscription frequency?

Yes, you can make any changes to your subscription, including changing the frequency via the account page:

1) Click on the Account icon at the top right of the page.

2) Click subscription > My Subscriptions > View Details, on the active subscription you wish to edit.

3) Click Change Order Frequency.

How do I cancel my subscription?

To cancel your subscription:

1) Click on the Account icon at the top right of the page.

2) Click subscription > My Subscriptions > View Details, on the active subscription you wish to edit.

3) Click Edit Subscription > Cancel Subscription.

Shipping

How long will it take to get my order?

Orders are usually shipped within 24–48 hours. For all local and metro deliveries, expect 2-5 business days and a little longer for more remote locations. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

For local deliveries, we personally deliver, otherwise we prefer to use Australia Post and Aramex for anywhere requiring a courier.

Do you ship overseas?

Yes, we can ship overseas, please email info@twinpeaks.net.au so we can discuss needs and quote for shipping as this will depend on the carrier used.

Returns

Can I return my order?

We always aim for make sure our customers love their purchase, but if you do need to return an order, we’re happy to help. Just email us directly at info@twinpeaks.net.au

General

How do you choose the coffees you sell?

We work with trusted importers who have long-standing ethical relationships with producing partners around the world.

Can I get my coffee pre-ground?

No, at this stage we do not offer pre-ground coffee. We offer only whole bean coffee . This is to ensure we preserve maximum freshness, aroma and flavour, as once ground, coffee deteriorates and loses quality rapidly.

How long will my coffee stay fresh?

Being nitrogen flushed for shelf stability our coffee is best within 4–6 weeks of roast, though still great well after. Store in a cool, airtight container.

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